We keep your personal information private.
You share all kinds of personal data with us. For example when you visit our website or when you email us. We
treat your personal data as confidential and would like to inform you clearly about it.
In our Data protection declaration we explain the purpose of the use of your personal data, how we treat it and which rights you have. We lay out your rights in this matter, who has access to your data and for how long we keep your data saved.
The data we need and for which purpose is described below.
You want to know more?
What are the 'legal grounds' for the use of your personal data?
According to privacy legislation, we must explain which 'legal grounds' we have to process your data.
We need your personal data for possible contractual agreements between you / your company and Boltlife B.V., such as quotations /offers, your purchase of a product or a guarantee service. This applies to:
• Order & pre-order
• Delivery / Shipping
• Repairs / calibrations
• Contact with our sales
• Contact with our customer service
Furthermore, we can use your data for 'legitimate interest'. This means that our intention is to provide all our customers with the best possible personalized service. Herein we always take into consideration the protection of your privacy. This applies to:
• Customer satisfaction queries
• Contact with our customer service
• Visit to the Boltlife B.V. website
• News / Offers & e-mails
We may also have a legal obligation to use your data, as for example when suspecting a fraud. It may also be that you have given us permission for the use of your data while registering for the newsletter.
Who has access to your data?
Your (only relevant) data will only be passed on to other parties if really necessary. It concerns the following parties: Shipment companies, Suppliers or Repairers, Payers, IT service providers.
When shipment companies have to deliver your order to the correct address some documents adherent to this delivery are registered.
In suspicious situations we are obliged to share client data with government agencies.
The parties who receive your information from us may only use it in order to provide you with a service on behalf of Boltlife B.V.
Where is your data stored?
We store your data in different databases. We always apply strict security measures. Your data will nearly always be stored within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure that your privacy is protected in an appropriate manner. This has been officially established for a number of countries. Some American parties have registered under the Privacy Shield that offers adequate protection. We also work with official model contracts that have been specially written to guarantee your privacy.
How is your data stored?
We do not process/ store your data for longer than absolutely needed. Then we proceed to the deletion of all of your personal data.
We keep certain mandatory deadlines, after which we delete your data, such as:
• Tax authorities require
that we keep your invoices, payment records and order data for 15 years. After this period, we only use your
data anonymously, for internal reporting purposes.
• When you have your product repaired or replaced by Boltlife B.V., we will keep your notification and contact details for 15 years. After that, we only use your data anonymously, for internal reports.
• When you have registered for the newsletter or have given permission for receiving personalized messages, we will retain this permission for 15 years. Even if you decide at a certain point that you no longer wish to receive the newsletter or personalized messages.
• We retain data that we use to prevent fraud, if necessary.
What are your rights?
Do you want to have free access to your saved personal data and receive a copy? Or do you want to change, delete, restrict use, or adjust your email preferences? No problem. You can let us know by post or e-mail. This way you can also object to the use of your data for direct marketing purposes or indicate that you reckon that your privacy outweighs our interest. In this case we will review the situation.
You no longer want cookies? You can also set this up yourself. Please read our cookie statement for further instructions on how to do this.
We want to make sure that you are really you. Therefore, we may request additional information from you to establish your identity. We also do this with unclear requests.
Do you have questions or complaints?
For questions or complaints about your data and the protection of your privacy, please contact Boltlife B.V..
Post: Boltlife B.V. Dennenweg 225B, 7545 WE Enschede, Subject: Privacy
If you are not satisfied with how Boltlife B.V. handles your privacy, you can contact the privacy authority.
Who is responsible for your data?
We are Boltlife B.V..
Chamber of Commerce number: 66798809
VAT identification number:NL856701828B01
You can reach us:
Call: 31 (0)53 820 0250
Writing: Dennenweg 225B, 7545 WE Enschede
Saved personal data
We need your personal data for various cases, as for example for being able to process your purchase request when you buy a product online. Or when we want to send you an invoice / offer / purchase order following a product request or order.
What do we want to know about you?
Company name, title , first and last name
Required for an order / quote / payment / invoice / repair with your account.
Address, place of residence and delivery address
We also indicate your address and place of residence on the order / quote / payment / invoice / repair documents. Invoices cannot be subsequently amended .
We use your telephone number (s) to be able to contact you for information on your order or on the stock situation. Is something unclear? Then we'll call you. We won’t call you for any non-order related issues.
On the internet we look at your IP address. By remembering the IP addresses of our visitors, we can offer an easy and safe shopping experience to all our customers.
You will receive an e-mail about your order or invoice. If you want to receive the invoice / invoice at another e-mail address, you can also submit it.
On our contact form, you can provide a message in addition to company name / e-mail / so that we can identify the type of your request.
We want our website to work as good as possible and work continuesly on its improvement. That is why we measure the behavior of our visitors on our website through cookies. With cookies, we and third parties, monitor your internet behavior on our website. For example, we measure viewing pages or clicking links. Of course we always treat your data correctly.
Want to know more about cookies or settings? View our cookie page.
Sometimes we have to use customer data to investigate, prevent and counter fraud. This is in the interest of Boltlife B.V. and all our customers.
Questions and feedback